Shipping Protection | Coverage & Claim Process
DPOVER offers shipping protection services provided by Seel. Only customers who have purchased shipping protection during checkout are eligible for the following coverage and claims.
Coverage Scope
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Package Delay
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International: Not delivered after 30 days from shipment date
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Compensation: USD $5
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Package Loss
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International: Not delivered after 60 days from shipment date
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Includes situations where tracking shows “delivered,” but the customer did not receive the package (e.g. porch theft)
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Compensation: The actual paid value of the product (excluding shipping, taxes, tips)
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Package Damage
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Severe breakage, cracks, bending (if the item cannot be bent), crushing that renders the product unusable
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Does not cover manufacturing defects, packing errors, or unsealed items
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Compensation: The actual paid value of the product (excluding shipping, taxes, tips)
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Claim Requirements
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Delay: Must be filed after the delay period, and no later than 90 days from purchase date
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Loss: Must be filed within 90 days from purchase; porch theft claims must be filed within 7 days after the carrier shows “delivered”
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Damage: Must be filed within 7 days after the carrier shows “delivered”
Documentation Needed
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Delay: No additional documents required; Seel processes based on tracking number
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Damage: Requires photos of outer packaging, inner packaging, and damaged product parts
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Loss: If tracking shows “delivered” but the customer did not receive the item, one of the following proofs is required: police report, video evidence, carrier-provided proof of loss, or other official documentation. (Some low-value orders may qualify for worry-free compensation without proof.)
Compensation Methods
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PayPal (multi-currency, instant)
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Venmo (USD only)
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Direct deposit (USD only, US bank account, 1-3 business days)
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Tremendous virtual Visa card
⚠ Please note:
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Claims are available only for customers who have purchased shipping protection
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Maximum compensation equals the actual paid value of the product, excluding shipping, taxes, or additional fees
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Losses due to customs detention, duties, or force majeure (e.g. natural disasters, wars, government actions) are not covered
👉 Click here to visit the: Seel Claim Center
If you have any questions, feel free to contact us at: support@dpover.com